Guest Relations Officer Shangri La Qaryat Al Beri Abu Dhabi

An exciting opportunity has opened up in Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for Shangri-La Circle and VIP guests, making sure that all their needs are met whilst staying with here at Shangri-La Qaryat al Beri.

Responsibilities of Guest Relations Officer

• Maintain a high standard of service and professionalism.
• Be an ambassador for the hotel.
• Be a point of call for all Shangri-La Circle members, VIP’s and Special Attention Guest’s.
• Work with Hotel colleagues to keep excellent service standards.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
• Remain aware of all fire prevention/safety regulations and ensure that they are adhered to.
• Remain aware of all activities/goings-on within Qaryat al Beri.
• Be a focal point for what is happening within Abu-Dhabi, including events, restaurants, nightlife and family functions.
• Assist other departments where necessary.

Requirements of Guest Relations Officer

• Associate’s degree or bachelor’s degree in hospitality management, tourism, or a related field.
• 2+ years previous experience in luxury hospitality/customer service.

Skills Desired

• A high standard of etiquette.
• Proficiency in Chinese/ Russian/ German or French languages
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly character.
• Ability to work in a fast paced environment.
• Constantly strives to deliver a 5-star experience.
• Lives and breathes the Shangri-La Values.

Guest Relations Officer Accor Hotels UAE

Waiter / Waitress Shangri La Qaryat Al Beri Abu Dhabi