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Guest Relations Officer Etihad Airways Abu Dhabi

  • Full time
  • Abu Dhabi, United Arab Emirates, Ahmed Jumaa Al Za-aabee Building, Al Sharqi Street, opposite Madinat Zayed Shopping Centre, Al Danah, Zone 1, Abu Dhabi, AE View on Map
  • @Etihad Airways posted 6 months ago
  • Posted : November 14, 2024 -Accepting applications
  • Salary: د.إ4,000.0 - د.إ7,000.0 / Monthly
  • View(s) 192

Job Detail

  • Job ID 22491
  • Career Level  Intermediate
  • Experience  5-9 Years
  • Gender  Male Female 

Job Description

Guest Relations Officer (Spanish Speaker) at Etihad Airways will investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad’s brand. This is an Intermediate level full time job. And salary can range between 4000-7000 AED/month.

Responsibilities of Guest Relations Officer

  • Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise, error free writing, free of punctuation or grammatical errors.
  • Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation.
  • Engage with stakeholders and fully investigate the root cause of the complaint.
  • Adhere to company regulatory requirements such as data protection, data privacy, etc.
  • Ensure careful use of allocated budget used for service recovery.
  • Use sound judgement when making decisions in complex queries, cases, compensation or conflict resolution.
  • Sufficiently understands EY policies and processes to work efficiently and effectively.
  • Clearly understands the implications of situations and uses sound judgement when making decisions for complex queries, cases, compensation or conflict resolution.

Requirements for Role of Guest Relations Officer

  • Diploma preferred.
  • Minimum of 5 years customer service experience, preferably within contact centre in the airline industry.

Skills And Knowledge Desired

  • Excellent communication skills (oral, written) in English, other European languages is an advantage (Spanish, German, Italian, etc.)
  • Pro-active, attentive to details and customer-centric.

Ancillary Revenue Analyst Etihad Airways Abu Dhabi

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