An exciting opportunity has arisen for a Guest Relations Manager to join Rixos Premium Saadiyat Island. The role holder is responsible to ensure guest satisfaction by overseeing all aspects of guest relations and enhancing the overall guest experience.

Responsibilities of Guest Relations Manager

• Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction.
• Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc.
• Handle guest complaints and refer them as necessary, follow up on corrective action.
• Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
• Maintain good relationship with service providers.
• Assist guests with all inquiries, both hotel and non hotel related.
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
• Keeping track of inventory and ordering of supplies related to guest services.
• Manage incoming guest mail, messages, facsimiles and special deliveries.
• Participate in management team meetings and training sessions as necessary.
• Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.
• Conducts all of the above in accordance with the hotel’s policy.

Requirements of Guest Relations Manager

• Bachelors degree in hospitality management of tourism.
• 2-4 years of Experience in the similar area.

Skills and Knowledge Desired

• Fluent in English (A foreign language will be an advantage).
• Profile with Master in one of the recognized hospitality schools is a plus.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Highly responsible & reliable.
• Excellent communication skills, both written and verbal required.
• Strong interpersonal and problem solving abilities.

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