Guest Relations Manager Jumeirah Al Qasr Dubai

An opportunity has arisen for a Guest Relations Manager to join the team of Jumeirah Al Qasr. The selected candidate will be responsible to oversee guest services operations, manages guest inquiries and feedback, coordinates special requests, and ensures exceptional guest experiences throughout their stay at the hotel.

Responsibilities of Guest Relations Manager

• Prepare and manage the VIP arrivals list, ensuring designated managers and staff are allocated to cater to their needs.
• Take ownership of guest concerns and requests, ensuring swift and effective resolution to guarantee guest satisfaction.
• Oversee and evaluate the performance of Guest Relations Executives and Team Leaders, ensuring tasks are completed efficiently.
• Build and maintain rapport with VIP guests, facilitating recognition, gathering preferences, and ensuring personalized experiences.
• Attend to and fulfill special requests from VIP guests, both pre-arrival and during their stay, ensuring exceptional service.
• Conduct and document departmental training sessions as needed, contributing to skill enhancement and team efficiency.
• Ensure adequate staffing and coverage of lobby duties, maintaining a welcoming and efficient environment.
• Provide information and assistance regarding hotel facilities, events, and general inquiries, ensuring a seamless guest experience.
• Conduct regular performance assessments for Guest Relations staff, providing constructive feedback for continuous improvement.
• Provide consistent feedback, enforce company standards, monitor progress, and implement strategies to achieve hotel objectives.

Requirements of Guest Relations Manager

• Bachelors degree in hospitality management of tourism.
• A minimum of 1-2 years of prior experience in a similar role within a recognized five-star hospitality establishment.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• High proficiency in computer systems such as Microsoft Office, HotSOS, and Opera PMS.
• Demonstrated expertise in leadership and a proven track record in effectively managing and leading teams.

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