Guest Relations Manager, Jumeirah Al Naseem

Jumeirah Group presently has job opening for eligible candidate for position of a Guest Relations Manager. The aspiring candidate will work at Jumeirah Al Naseem (a subsidiary of Jumeirah Group) in Dubai. This job has been posted by Jumeirah Group on 4 October 2023 and is now open for all desirous candidates.

Job Purpose of A Guest Relations Manager

• Oversee Guest Relations operations.
• Check the quality and timeliness of the tasks of Guest Relations Executives and Team Leaders.
• Constantly monitor team performance in all phases of service and job functions.
• Comply and reinforce quality assurance expectations and standards (Forbes, LQA and Jumeirah Brand Standards).
• Coordinate and arrange all welcome, escort and farewell procedures for VIP guests.
• Carry out In-room check-out for VIP guests.
• Build a rapport with VIP guests and maintain interaction to facilitate guest recognition and obtain preferences.
• Take ownership of guest concerns and requests and act decisively to ensure guest satisfaction when glitches occur.
• Carry out and record training within the department as required.
• Prepare the roster for the Guest Relations and Executive Butlers.
• Plan the staff vacation, lieu time and worked public holidays to ensure sufficient staff depending on operations.
• Carry out regular appraisals for all Guest Relations and Butlers.
• Provide regular feedbacks for the team ensuring team follows company procedures and standards, diagnose departmental progress, ensures that departmental systems are in place to support the accomplishment of hotel goals.
• Cover Duty Manager shifts as required.

Who Can Apply?

Qualification

• Bachelor’s degree in hospitality management, hotel management, business administration, or a related field.

Experience

• Minimum 3 years experience in a Luxury 5 star property in Front Office or Guest Relation.
• Minimum 2 years of managerial experience.

Skills Desired

• Handling VIP guests and arrivals.
• Strong interpersonal and communication skills: accustomed to handling guest complaints of varying severity.
• Fluency in English and additional language (Russian or other European languages are a plus).

Outlet General Manager, Jumeirah Al Naseem UAE