Guest Relations Manager Front Office Jumeirah Al Qasr

Jumeirah Al Qasr is currently seeking suitable candidate for position of Guest Relations Manager. The selected candidate will oversee guest service operations, addresses guest issues, and ensures high levels of guest satisfaction in a hospitality environment. This vacancy was announced by the company on 16 January 2024 and is open to receive applications.

Responsibilities of Guest Relations Manager

• Prepare and manage the VIP arrivals list, ensuring designated managers and staff are allocated to cater to their needs.
• Take ownership of guest concerns and requests, ensuring swift and effective resolution to guarantee guest satisfaction.
• Build and maintain rapport with VIP guests, facilitating recognition, gathering preferences, and ensuring personalized experiences.
• Attend to and fulfill special requests from VIP guests, both pre-arrival and during their stay, ensuring exceptional service.
• Conduct and document departmental training sessions as needed, contributing to skill enhancement and team efficiency.
• Ensure adequate staffing and coverage of lobby duties, maintaining a welcoming and efficient environment.
• Provide information and assistance regarding hotel facilities, events, and general inquiries, ensuring a seamless guest experience.
• Conduct regular performance assessments for Guest Relations staff, providing constructive feedback for continuous improvement.
• Provide consistent feedback, enforce company standards, monitor progress, and implement strategies to achieve hotel objectives.

Requirements of Guest Relations Manager

• Bachelor’s degree in the relevant field.
• 1-2 years of prior experience in a similar role within a recognized five-star hospitality establishment.

Skills & Knowledge Desired

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• High proficiency in computer systems such as Microsoft Office, HotSOS, and Opera PMS.

Guest Relations Manager Jumeirah Al Qasr