Guest Relations Incharge NMC Royal Hospital Dubai

Full time @Commercial Bank of Dubai posted 10 months ago
  • Dubai, UAE View on Map
  • Post Date : March 11, 2024
  • Apply Before : April 15, 2025
  • Salary: د.إ40,009,000.0 - د.إ40,009,000.0 / Monthly
  • 0 Application(s)
  • View(s) 8
Email Job

Job Detail

  • Job ID 10952
  • Career Level  Fresh
  • Experience  Fresh
  • Gender  Female|Male

Job Description

A Guest Relations Incharge (UAEN) at NMC Healthcare will greet patients/clients, secure nature of visits and direct to appropriate individual/department. The role holder will provide routine information about the hospital when necessary. This position will handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.

Responsibilities of Guest Relations Incharge

  • Register new patients/ follow up patients and update existing files by collecting patient details.
  • Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
  • Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
  • Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
  • Provide for the claim form in case the patient want to claim reimbursement
  • Cater to the needs of the all incoming patients (with or without appointments).
  • Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
  • Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.

Qualifications

Following is the eligibility criteria for the role of Guest Relations Incharge (UAEN) at NMC Healthcare:

  • Education: Graduation from an accredited University in any discipline
  • Experience: A minimum of one year of administrative in customer focused Environment experience.

Job Skills      

  • Must have an exceptional interpersonal skills, maturity, good judgment.
  • Be capable of communicating in a professional manner with diverse range of individuals.
  • Superior phone etiquette skills and Patient focused.
  • Service oriented, patient & understanding.
  • Efficient organizational skills.
  • Ability to handle multiple responsibilities under pressure while maintaining composure.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language desirable but not essential.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet skills.

Specialist Pulmonology NMC Food Lands Building Abu Dhabi

Guest Relations Agent Four Seasons Hotels and Resorts Dubai

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.