Jumeirah Beach Hotel presently has a job opening for the role of Guest Relations Executive. The selected candidate will specialize in creating a welcoming atmosphere, addressing guest concerns, and ensuring a memorable and satisfactory experience in hospitality environments. This vacancy was announced by the hotel on 16 January 2024. Candidates desirous for this role should submit their resume to begin with the application process.
Responsibilities Of Guest Relations Executive
- Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
- Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings.
- Greet guests, and escorts them as required. Must familiarize with the menu to answer guest’s queries.
- Ensure that all complaints are promptly attended to and check with the guest for Feedback.
- Maintain knowledge of all in-house services as well as local information and must be able to assist guests as per their enquiries.
- Maintain working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift .
- Answer telephone within 3 rings using the JI Standard script and respond professionally.
Requirements Of Guest Relations Executive
- High School diploma or certification in hospitality or tourism or in related field.
- 1 year 5* luxury experience.
Skills & Knowledge Desired
- Proficient in spoken and written business English.
- Additional language preferred ( Arabic/French/Italian/Spanish/Chinese)
- Effective communication skills with all levels of colleagues and management at all levels.
