Guest Relations Executive Imperium Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is presently recruiting suitably qualified and skilled candidate for the role of Guest Relations Executive. The selected candidate will focus on enhancing guest satisfaction, handling guest inquiries, and ensuring a memorable experience in hospitality settings. This vacancy was announced by the hotel on 16 January 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Guest Relations Executive

• Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
• Identify and take all opportunities to enhance the quality of service.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Jumeirah customer feedback procedures.
• Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
• Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
• Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.
• Ensures fond farewell of each guest encouraging them to return.

Requirements of Guest Relations Executive

• High School diploma or certification in hospitality.
• 1 year of experience in the same position in a restaurant sector within a 5-star hotel, luxury restaurant, or upscale bar setting.

Skills & Knowledge Desired

• Fluent in English – additional languages are a plus.
• Knowledge of Food and Beverage applications.

Guest Relations Executive Jumeirah Al Naseem