Full time Offered Salary : د.إ30,007,000.0 - د.إ30,007,000.0 / Monthly

Guest Relations Executive Hilton Ras Al Khaimah Resort

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Job Description

Hilton Ras Al Khaimah Resort is presently accepting applications from suitable candidate for the job role of Guest Relations Executive. As a job holder you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of Guests.

Responsibilities of Guest Relations Executive

  • Meet, greet and direct Guests who enter the lobby area.
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations.
  • Manage, record and resolve promptly Guest or customer complaints.
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge.
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest.
  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget.
  • Maintain good communication and work relationships in all hotel areas.
  • Maintain staffing levels to meet business demands.
  • Attend all Reception meetings and Executive Lounge Meetings.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assist with other departments, as necessary.

Requirements of Guest Relations Executive

  • High School diploma or certification in hospitality.
  • A minimum of 1 year of experience as a Guest Relations Executive in a hotel or restaurant.

Skills and Knowledge Desired

  • An ability to listen and respond to demanding Guest needs.
  • Excellent leadership, interpersonal and communication skills.
  • Accountable and resilient.
  • Commitment to delivering a high level of customer service.
  • Ability to work under pressure.
  • Flexibility to respond to a variety of different work situations.
  • A passion for delivering an exceptional level of Guest service.
  • High level of IT proficiency

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