Guest Relations Executive Front Office Jumeirah Al Qasr

Jumeirah Al Qasr is looking to hire suitably skilled and devoted candidate for role of Guest Relations Executive. The selected candidate will specialize in creating a welcoming atmosphere, addressing guest concerns, and ensuring guest satisfaction in hospitality environments. This vacancy was announced by the hotel on 16 January 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Guest Relations Executive

• Offer assistance to guests by addressing general inquiries about the hotel, its facilities, and daily events and functions.
• Conduct pre-arrival calls or send emails to guests, confirming their reservations and gathering additional information and preferences for their stay.
• Prior to the arrival of VIP guests, meticulously inspect their assigned rooms to ensure a high standard of accommodation.
• Perform curbside check-ins, providing a personalized touch by escorting guests to their designated rooms.
• Actively participate in check-ins, check-outs, and concierge duties as necessary, contributing to a seamless guest experience.
• Fulfill requests for tours of the hotel and its facilities, offering guests a comprehensive understanding of the amenities available.
• Take responsibility for ordering and ensuring the timely delivery of amenities for VIP arrivals, as well as catering to special requests and arrangements made by guests.
• Handle guest complaints effectively and refer them as necessary, ensuring follow-up on corrective actions.
• Timely preparation of requisitions for amenities to meet guest expectations.
• Perform any related duties and special projects as assigned, contributing to the overall success of guest relations and hotel operations.

Requirements of Guest Relations Executive

• High School diploma or certification in hospitality.
• 1-2 years of experience in a 5-star hotel in the same role capacity.

Skills & Knowledge Desired

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• Sound knowledge of computer systems (Windows, Internet Explorer, and Word) and familiarity with Opera .

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