Guest Relations Executive, Burj Al Arab Jumeirah UAE

Jumeirah Group presently has job opening for eligible candidate for position of a Guest Relations Executive. The aspiring candidate will work at Burj Al Arab Jumeirah in Dubai (subsidiary of Jumeirah Group). This job has been posted by Jumeirah Group on 1st November 2023 and is now open for all desirous candidates.

Job Purpose of A Guest Relations Executive

Ensure exceptional guest experiences and foster positive relationships, enhancing customer satisfaction and loyalty.

Duties of A Guest Relations Executive

• To maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
• To responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.
• To identify and take all opportunities to enhance the quality of service.
• To recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility.
• To offer assistance to colleagues when required, to ensure designated work goals are met.
• To a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
• Familiar with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.

Who Can Apply?

Qualification

• High School Diploma or internationally recognized degree.

Experience

• Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.

Lingual Skills

• Fluency in English and additional language (fluency in Russian or any European language is an advantage).

Guest Relations Executive, Jumeirah Al Naseem Dubai