Guest Relations Agent at Rixos Premium Dubai JBR (part of Accor Hotel Chain) is responsible to ensure guests receive exceptional service and enjoy seamless experiences throughout their stay. Submit your application if you are willing for this role.

Responsibilities of Guest Relations Agent

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests’ requirements and inquires.
• Actively listen and resolve guests’ complaints.
• Oversee and coordinate all arrivals and departures of special guests (VIPs).
• Coordinate and manage communication between guests and staff.
• Promote all amenities, conveniences and programs offered.

Requirements of Guest Relations Agent

• BS degree in hospitality management is desirable, business administration or related field.
• 2-3 years of proven working experience as GRA.

Skills and Knowledge Desired

• Working experience in hospitality.
• Proficiency in English.
• Fluency in German Language.
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Job Benefits

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

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