Guest Relations Agent Hilton Dubai The Walk

As a Guest Relations Agent, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries.

Responsibilities of Guest Relations Agent

• Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries.
• Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list.
• Present the waiter in the station according to the SOP.
• Assist cloakroom attendant in the receipt of coats and bags.
• Ensure that the log book is completed after each service period
• Keep tidy the host/ess desk.
• Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations.
• Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests.
• Allocate daily bookings to the table plan.
• Ensure that all the menus and memos are ready at the desk prior each service.
• Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests.
• Comply with hotel licensing regulations as well as health and safety and fire regulations.
• Ensure an adequate supply of checks, printer rolls and neat storage of each.

Requirements of Guest Relations Agent

• High School Diploma.
• 2 years customer Service experience.

Skills and Knowledge Desired

• A warm personality, attentive and smartly presentable.
• Ability to listen and respond to demanding Guest needs.
• Excellent communication skills.
• Passion for delivering exceptional levels of Guest service.
• Accountable and resilient.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.

Guest Relations Agent Rixos Premium JBR Accor Dubai

Demi Chef de Partie The WB™ Abu Dhabi Curio Collection by Hilton™

Tagged as: Guest Relation Agent