Guest Relations Agent Accor Hotels UAE

An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. This vacancy was announced by the hotel on January 3, 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Guest Relations Agent

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests’ requirements and inquires.
• Actively listen and resolve guests’ complaints.
• Oversee and coordinate all arrivals and departures of special guests (VIPs).
• Coordinate and manage communication between guests and staff.
• Promote all amenities, conveniences and programs offered.

Eligibility Requirement

The requirements of Guest Relations Agent are as under:

• Diploma/ BS degree in hospitality management, business administration or related field.
• Minimum 2 years of relevant experience as Guest Relations or similar is an asset

Skills and Knowledge Desired

• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

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