Guest Relation Officer Galadari Brothers Group

A Guest Relation Officer at Galadari Brothers Group will be responsible to plan, develop, and implement a comprehensive corporate travel policy. This is a mid level full time role. The salary for this role ranges from 12000 AED to 25000 AED, which may be slightly negotiatable during the interview.

Duties of Guest Relation Officer

• To provide personalized and exceptional experience for each guest.
• Go the extra mile to understand guests’ preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.
• To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction.
• Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.
• Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
• Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty.
• Play a crucial role in fostering guest loyalty and building long-term relationships.
• Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
• Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Elgibility Requirements

The eligibility requirements for role of a Guest Relation Officer are as under:

• High school diploma or some related field.
• 2-3 years of experience in similar role.

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