Guest Relation Officer Galadari Brothers Group

Job Detail

Job ID 13013
Career Level Intermediate
Experience Fresh
Gender Female|Male

Job Description

A Guest Relation Officer at Galadari Brothers Group will be responsible to plan, develop, and implement a comprehensive corporate travel policy. This is a mid level full time role. The salary for this role ranges from 12000 AED to 25000 AED, which may be slightly negotiatable during the interview.

Duties of Guest Relation Officer

To provide personalized and exceptional experience for each guest.
Go the extra mile to understand guests’ preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.
To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction.
Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.
Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty.
Play a crucial role in fostering guest loyalty and building long-term relationships.
Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.