Job Description
Guest Relation Agent Fairmont Dubai Accor is responsible to greet arriving guests by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay.
Responsibilities of Guest Relation Agent
- Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors.
- Make our Guests and Visitors feel warm and welcome.
- Assist Guests with luggage.
- Assist Guests with directions to the Front Desk, or any other area of the Hotel.
- Welcome Guests using authentically local greetings.
- Engage in conversation with first time visitors, show them the lobby and the surroundings.
- Assist the Doorman as necessary.
- Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check in.
- Offer to enroll Guests who are not currently FPC members
- Additional duties, as assigned by the FPC Manager or the Front Office Manager.
Requirements of Guest Relation Agent
- High School diploma or certification in hospitality management.
- 2 years of previous experience in customer service is an asset.
Skills and Knowledge Desired
- Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills.
- Impeccable grooming.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
- Must be flexible in terms of working hours.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
Guest Relations Agent Rixos Premium JBR Accor Dubai
Senior Chef de Partie Rixos Premium Saadiyat Accor Abu Dhabi
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