Guest Experience Supervisor Marriott Hotel Al Jaddaf Dubai

Marriott Hotel Al Jaddaf Dubai is looking to hire suitably qualified and devoted candidate for role of Guest Experience Supervisor. The job holder will be responsible to ensure exceptional guest satisfaction by overseeing all aspects of their stay, handling inquiries and complaints, and coordinating with various departments to enhance the overall guest experience.

Responsibilities of Guest Experience Supervisor

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Requirements of Guest Experience Supervisor

• Degree or diploma in hospitality management, hotel management, or a related field.
• 2 years previous experience in guest services or front office operations.

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