Guest Experience Expert (Welcome Desk Agent) Marriott

Marriott International

Marriott is presently accepting applications from suitable candidate for the job role of Guest Experience Expert (Welcome Desk Agent). The selected candidate is responsible for greeting guests upon arrival, managing check-ins and check-outs, and providing personalized service to enhance the overall guest experience

Responsibilities of Guest Experience Expert

Job Specific Duties

Jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, want to build and experience that is memorable and unique.
Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

General Duties

No matter what position you are in, there are a few things that are critical to success.
Creating a safe work place, following company policies and procedures.
Upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work .
Doing all these things well (and other reasonable job duties as requested) is critical.
Guest Event Experts – to get it right for guests and business each and every time.