Anantara Hotels Resorts & Spas
Guest Experience Agent at Qasr Al Sarab Desert Resort by Anantara Abu Dhabi is responsible to create unforgettable experiences for guests by providing exceptional service and anticipating their needs, ensuring a memorable stay.
Responsibilities of Guest Experience Agent
- Previous Guest Relations experience in a luxury service environment.
- Well spoken and attention to highest grooming standards.
- English and other European languages are an advantage.
- Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App)
- Required to work independently.
- Able to balance work load between administrative tasks and guest interaction on a luxury level (e.g. pre arrival arrangements and guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback through direct contact and courtesy calls and more).
- Reporting to a Guest Experience Manager and working closely with Butlers.
- Able to support Reception tasks when needed.
Requirements of Guest Experience Agent
- College diploma in hotel management or related field.
- 1-2 years of previous experience in Front Office or Guest Services.
Skills and Knowledge Desired
- Luxury hotel experience is must.
- Good Communication skills.
- Experience with Front Office Systems.
- Good English skills, both written and spoken.
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