Guest Engagement Agent DAMAC Group UAE

Guest Engagement Agent at DAMAC Group in DAMAC Executive Heights, TECOM, PO Box 2195, Dubai, UAE will create a unique point of contact for their guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following their core values. This is an Intermediate level full time job. And salary can range between 4000-7000 AED/month.

Responsibilities of Guest Engagement Agent

• Prepare welcome letters for all arriving guests, provide a warm welcome and offer assistance to all guests entering the hotel.
• Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests and ensure cold and warm towels are always available, as per the number of arrivals.
• Prepare departure letters and deliver one day prior to check out date .
• Check the arrivals detailed report for the following day and day after to highlight special requests .
• Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms.
• Check guests profile and identify repeat guests and prepare next day’s VIP arrival list.
• Check inspected rooms prior to arrival and ensure they are set up according to guest preferences.
• Raise purchase orders and requisition for guest supplies and office supplies and keep track of pending orders and monthly requisition costs.
• Upsell hotel facilities and conduct hotel tours every time it is require.
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times and Update guest preferences and guest feedback in profile notes.
• Perform any related duties and special projects as requested by Management.

Requirements for Role of Guest Engagement Agent

• College Degree or Diploma in Hospitality Management or equivalent.
• Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel with more than 500 rooms.

Skills And Knowledge Desired

• High level of verbal and written English.
• Preferably additional language. (Arabic, Russian, French, Spanish, Italian, German)
• Knowledge of Microsoft Office applications.
• Knowledge of OPERA PMS or similar software.

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