Government Relations Officer Mashreq Bank Dubai

Government Relations Officer at Mashreq Bank Dubai would be responsible to attend queries of central bank, Police and courts all over UAE to fulfill all service requirements in a risk-free manner for customer or non customer and to support the Manager in achieving the goals set out by the Division Head. By supporting in development, implementation and maintaining all the government entities requirements, functions and controls to serve the regulators. This position will also interact with respective branch managers, unit heads in addition to liaise between CIBG, RBG, Operations and HO to address all issues of the government entities.

Responsibilities of Government Relations Officer

• Handling Court Orders– “CCMS” Court Cases Management System (All UAE).
• Handling Qatar Court Orders.
• Handling Police Letters/enquiries routed from MOI or Police Stations (All UAE).
• Handling E-Mails Enquires.
• Handling Dubai Courts emails.
• Handling Public Prosecution and CID (All UAE).
• Handling Drop Box – Police Letters.
• Work thru BPM Either for Police or Court Letters.
• Ensure the correspondence are fully complied with all regulatory/authorities’ requirements and policies are strictly adhered to work on Increasing the effectiveness and efficiency of support services through improvements to each correspondence, coordinate, manage and monitor the working of various activity.
• To drive initiatives in government and regulatory unit that contributes a long-term operational excellence.
• Investigate & follow up issues with the stakeholders within Mashreq.
• Performs other functions as necessary or as assigned.
• Maintain and develop working relations with the regulators and other internal/external stakeholder (i.e Tech Team).
• Review in detail the Standard Operating Procedures (SOP).
• Review the guidelines.
• Understand the working of the Flex cube, ETL, EDMS, BPM, TMS, Omni etc.
• Differentiate between the court order types like: Enquiry, Freeze, Un freeze, Inheritance cases and Police enquiries.
• Understand the risk of late response/action against regulators notices. Adhere to TAT.
• Focus on efficiency to avoid errors.
• Cooperate with the team and keep alert.
• Update MIS and Archive the cases.
• Create your own tracker to follow up the pending queues and close before the due date.
• Update the management with your Issues, results and opinions.

Requirements of Government Relations Officer

• Bachelors degree in relevant fields like law, political science, or international relations.
• 2-3 years of experience in similar role.

Skills and Knowledge Desired

• Knowledge of all Government Related and functional processes.
• The job holder should also possess excellent communication skills and interpersonal skills.
• Ability to handle pressure.
• Computer literacy should be well versed with MS Office packages.

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