Frontend Collections Manager Citibank UAE

Job Detail

Job ID 3782
Career Level Senior
Experience Fresh
Gender Female|Male

Job Description

Citibank is presently accepting applications from suitable candidate for the job role of Frontend Collections Manager (Assistant Vice President). This role assists the UAE Pre Charge off Collections Manager manage the Frontend unsecured Cards and Loans Collections portfolio. If you are willing for this role then apply now.

Responsibilities of Frontend Collections Manager

Provide ongoing and constructive inputs to improve portfolio performances
Ongoing coaching and development for all supervisors and collections agents.
Liaise with other Collections managers/ team leaders to identify relevant training needs (with a focus on soft-skill training).
Ensure unit adherence to all controls, policies, processes and regulatory guidelines.
Placing customers’ interests first with client obsession mindset.
Manage and control the Frontend portfolios and achieve flow rates and Net Credit Loss Plan
Manage a team of supervisor(s) and their respective collection agents to ensure all collections activities are diligently carried out, and any processes in place are in compliance to existing company policies and guidelines.
Work in close conjunction with the Senior Collections Manager and Collections Head on upcoming new strategies
Close and daily monitoring of the collections productivity and financial reports to ascertain and address any bleeps in particular portfolio cycles
Anticipate and recommend appropriate action plans to address potential deterioration
Monitor and counsel non-performers within the team by regular coaching, and encourage top performers on an active basis
Awareness and adherence to GCCFRP, Global Consumer Debt.

Requirements of Frontend Collections Manager

Bachelor’s/University degree in Finance, Accounting, Business Administration, or in any related field.
8+ years experience in Collections.

Skills and Knowledge Desired

Effective time management skills.
Strong knowledge of Consumer banking asset products such as credit cards and personal loans
Strong people management and multi tasking skills.
Ability to influence external stakeholder.
Strong understanding of business priorities and criticality of adherence to timelines.
High level of understanding of controls framework and importance of escalation and transparency.
Advanced knowledge of pre (and preferably post) charge off collections.
Previously managed a team of over 10 staff.
Ability to think out of box suggestions.
Results oriented, assertive, innovative, resourceful and attentive to details.
Ability to work in fast-paced environments, multitask and react in short timeframes.
Creative approach while dealing with ambiguity.