Front Office Team Leader Accor Hotels UAE

Rixos Premium Dubai JBR is presently accepting applications from suitable candidate for the job role of Front Office Team Leader. The role holder is responsible to lead the front office team at Accor Hotels UAE, delivering exceptional guest service, managing reservations and check-ins, and ensuring a smooth and welcoming experience for all guests.

Responsibilities of Front Office Team Leader

• Review and update the Logbook.
• Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Report regularly on happening to Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager.
• Maintain associate relations.
• Resolve complaints.
• Handle the disputes.
• Ensure the services are up to the required standard.
• Smooth check in / check out procedures.
• Hotel tour as per list.
• Check hotel situation, occupancy, functions, groups and VIPs.
• Co operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Be aware of the daily activities and have product knowledge of all the hotel facilities
• Check Hotel situation, occupancy, functions, groups, VIPs.
• File daily reception report and documents systematically.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

Requirements of Front Office Team Leader

• Diploma or certification in hospitality management.
• 3 years of proven experience in front office or guest services roles.
• Previous leadership or supervisory experience preferred.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
•  Excellent organizational and multitasking abilities.
•  Proficiency in front office management software and relevant tools.
•  Ability to deliver consistent and excellent customer service.
•  Familiarity with check-in and check-out procedures.
•  Capacity to address customer inquiries and concerns effectively.
•  Commitment to training and coaching front office staff.
•  High school diploma required; a degree in hospitality management or a related field is advantageous.

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