Front Office Supervisor Hilton Waldorf Astoria Ras Al Khaimah

As a Front Office Supervisor in Vienna Street, Al Hamra Village , Ras al Khaimah, United Arab Emirates, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. This is an entry level full time job with salary range of 3000-6000 AED/month.

Responsibilities of Front Office Supervisor

• Supervise the efficient operations of reception including check in/out procedures.
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved.
• Ensure that both the Front Office Manager is kept fully aware of any relevant feedback from Guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow and adhere to company brand standards.
• Assist other departments wherever necessary and maintain good working relationships with Team Members.

Requirements of Front Office Supervisor

• Bachelor Degree in Business or similar preferred.
• Previous experience in a customer-focused industry
• Previous supervisory experience
• 2 years previous experience in the hotel industry

Skills and Knowledge Desired

• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Front Office Supervisor DoubleTree By Hilton Fujairah Dubai

Marketing Manager DoubleTree By Hilton Sharjah

Tagged as: Front Office Supervisor