Front Office Supervisor Hilton Conrad Dubai

Conrad Dubai is presently accepting applications from suitable candidate for the job role of Front Office Supervisor. As a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities.

Responsibilities of Front Office Supervisor

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

Requirements of Front Office Supervisor

• A relevant supervisory/management certificate/diploma or degree
• 2 years of front Office experience in the hotel, leisure, and/or retail sector

Skills and Knowledge Deired

• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, inter-personal, and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Russian/ Arabic/ German or Turkish speaker.

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