Front Office Supervisor for Hilton Conrad Dubai

As a Front Office Supervisor for Conrad Dubai at Plot 393, Jamal Abdul Nasser Street, Al Majaz, Al Majaz 2 Sharjah, United Arab Emirates , you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. This is an entry level full time job with salary range of 3000-6000 AED/month.

Responsibilities of Front Office Supervisor

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
• Maximize sales revenues through up-selling and marketing program.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

Requirements of Front Office Supervisor

• A relevant supervisory/management certificate/diploma or degree.
• 2+ years front office experience in the hotel, leisure, and/or retail sector.

Skills and Knowledge Desired

• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• Russian/ Arabic/ German or Turkish speaker
• A passion for delivering exceptional levels of Guest service

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Tagged as: Front Desk Supervisor