Front Office Supervisor at Waldorf Astoria Dubai Hilton

As a Front Office Supervisor at Waldorf Astoria Dubai International Financial Centre, you will oversee the front office activities between the Guest, the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of  Guests.

Responsibilities of Front Office Supervisor

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure the team is well aware of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Update the Front Office team of any special events or VIP Guests in the hotel.
• Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work.
• Maximize sales revenues through up-selling.
• Manage Guest requests, inquiries and complaints promptly and efficiently.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

Requirements of Front Office Supervisor

• Certified Hospitality Supervisor.
• 2 years Front Office experience in a luxury hotel.
• Previous supervisory experience.

Skills and Knowledge Desired

• Solid commercial awareness and demonstration of sales capabilities.
• Calm, organized work ethics with the ability to prioritize and meet deadlines.
• Excellent interpersonal and communication skills.
• A passion for delivering exceptional levels of Guest service.

Floor Supervisor Required in Dubai

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Tagged as: Front Office Supervisor