Job Detail
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Job ID 8477
- Career Level Intermediate
- Experience Fresh
- Gender Female|Male
Job Description
As a Front Office Supervisor at Waldorf Astoria Dubai International Financial Centre, you will oversee the front office activities between the Guest, the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of Guests.
Responsibilities of Front Office Supervisor
- Supervise Front Desk operations during your assigned shift to a consistently high standard.
- Ensure the team is well aware of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Update the Front Office team of any special events or VIP Guests in the hotel.
- Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work.
- Maximize sales revenues through up-selling.
- Manage Guest requests, inquiries and complaints promptly and efficiently.
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
Requirements of Front Office Supervisor
- Certified Hospitality Supervisor.
- 2 years Front Office experience in a luxury hotel.
- Previous supervisory experience.
Skills and Knowledge Desired
- Solid commercial awareness and demonstration of sales capabilities.
- Calm, organized work ethics with the ability to prioritize and meet deadlines.
- Excellent interpersonal and communication skills.
- A passion for delivering exceptional levels of Guest service.
Floor Supervisor Required in Dubai
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