An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island at Accor. The role holder is responsible to welcome guests, handle check-ins and check-outs, manage reservations, and provide information about the hotel and local area.
Responsibilities of Front Office Receptionist
- Register and process check in for all arrivals.
- Handle guest checkouts efficiently and professionally.
- Update guest information into the computer after a complete check-in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time.
- Resolve guests’ complaints/ requests and liaise with the department concerned to ensure immediate follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message, mail, and package to Guests.
- Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
- Handle safe deposit boxes in accordance with policies and procedures.
Requirements of Front Office Receptionist
- Secondary Education.
- 2-3 years of working experience as a Receptionist in 5 Hotels.
- Customer service & Data Entry experience.
Skills and Knowledge Desired
- Multi tasking and time management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.
Job Benefits
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Front Office Receptionist Jumeirah Marsa Al Arab
