Front Office Manager Anantara Hotels Resorts & Spas

An exciting job opportunity has been announced at Anantara Hotels Resorts & Spas for the role of Front Office Manager. The selected candidate will perform his/her duties of Sir Bani Yas Abu Dhabi (Desert Islands Resort & Spa by Anantara). This job has just been posted by the hotel and is open to receive applications.

Responsibilities of Front Office Manager

• Participate in preparation of the hotel’s strategic and marketing plans. Prepare the Front Office team budget.
• Plan and implement training plans for all Front Office employees.
• Conduct regular associate training and monitor its success. This will involve training in both IT systems & guest service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.
• Operations: Supervise the functioning of all departmental employees, facilities, sales, & costs to ensure maximum departmental profit is achieved.
• Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
• Remain accountable for all elements of the department operations.
• Ensure that all SOP Procedures are being adhered to by training all staff and monitoring their performance.
• Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request.
• Liaise with housekeeping/room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within department.
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure associates are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests & monitor the results.

What Will be Your Administration Tasks

• Establish and maintain effective employee relations.
• Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
• Control payroll and business expenses of the department.
• Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
• Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
• Provide assistance to local representatives of tour operators and travel agencies.

Requirements for Role of Front Office Manager

• Bachelor’s degree in hospitality management, tourism or a related field.

Or

• Associate’s degree in hospitality management, tourism, or a related field.
• Minimum 2+ years experience at a supervisor level within a Hotel environment.

Skills & Knowledge Desired

• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of trust accounting.
• A passion for delivering exceptional, pro active customer service.
• Excellent written and verbal communication skills.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Procedure to Apply

If you wish to grow with us, please apply now and become part of the Anantara Hotels Resorts & Spas. To apply for job of Front Office Manager, please use the Apply Now button. It will redirect you to official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck

Sales & Reservation Agent Anantara Hotels Resorts & Spas