Front Office Executive, NMC Sunny Medical Centre Sharjah UAE

NMC Healthcare is presently searching for experienced and dedicated candidates for the job position of a Front Office Executive. The appointed candidate will work at NMC Sunny Medical Centre located in Sharjah, UAE. This job vacancy has been announced by NMC on 26 October 2023 and is welcoming applications from all interested candidates.

Purpose of A Front Office Executive

Responsible to ensure the satisfaction and comfort of the customer, work in a fast paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.

Duties of A Front Office Executive

• Whenever a patient or visitor enters the clinic, greet and welcome them.
• Register patients in accordance with the clinic’s rules and procedures.
• Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
• Ensure reception area is tidy and presentable with all necessary materials (e.g pens, forms, and brochures).
• To ensure the highest performance from all front office workers, coach, mentor, and train them.
• Responds to patient’s needs and assists them in completing their transactions at the different departments.
• Listen to compliments and criticisms from patients about the clinic’s services and address them.
• Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
• Pay attention to and respond to patient’s questions concerning hospital rules, practices, and patients’ rights and obligations.
• Conducts patient satisfaction surveys.
• Monitor patients and visitors and ensure their satisfaction.
• Assist patients in filling out any required paperwork, including insurance documents.
• Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc available at the clinic.
• Analyze the activities leading up to, during and following a camp.
• Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
• Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
• Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
• Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.

Qualification & Experience

• Bachelor’s Degree or equivalent in any discipline.
• 2-3 years of experience in a similar role.

Front Office Executive, NMC Hospital Deira, Dubai UAE