NMC Healthcare is actively accepting applications from dedicated candidates for the role of a Front Office Executive. The successful candidate will work at NMC Golden Sands Medical Center Al Falah, located in Abu Dhabi, UAE. This job was posted by NMC on 5 December 2023 and is now open for all aspiring candidates. The job ID for this vacancy is 3388.
Responsibilities of A Front Office Executive
- Receives and responds to customers and guides them for the process to be followed.
- If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.
- Fill the claim form by their name, card number and date of medical service.
- If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
- Updates all customers with the required information or status
- Take appointments for doctors and schedules patients.
- Processes bills (if assigned) and assists the customers with the relevant information.
- Collect reports from different departments.
- Liaisons with the Department of HIM for patient files.
- Co-ordinate with insurance, billing, admissions and discharge departments.
- Acts as a link between the physicians and patients.
- Handles the console and transfers and attends to telephone calls and enquiries.
- Records all customer feedbacks and updates the supervisor.
- Maintains a congenial work environment for customer satisfaction.
- Performs any other jobs assigned by the superior as per exigencies of work.
- Take appointments for doctors and schedules patients.
- Participate in Medical Centre quality program and be member of quality committees if chosen.
- Exercise good judgment and maintain confidentiality in maintaining NMCRMC’s critical and sensitive information, records, and reports.
- Actively participate in the Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs.
- Act as a translator if needed.
- Perform other duties and tasks assigned by the Head of Department scope of job.
Requirements for Role of Front Office Executive
The job requirements for role of Front Office Executive are as under:
- High school diploma.
- Suitable university degree is preferable.
- At least 2 years experience in Medical Centre or similar organization.
Skills Desired
- Effective Communication, people management, crisis handling, prompt decision maker, enterprising, data entry.
- Professional demeanor & excellent communicator.
- Able to work with a variety of tasks and prioritize according to importance.
- Ability to remain calm under pressure.
- Ability to work within a team.
- Willingness to work flexible hours.
