Front Desk Supervisor Franchise Hotel InterContinental

Franchise Hotel InterContinental  is looking to hire suitably skilled and devoted candidate for role of Front Desk Supervisor. The selected candidate will be responsible for overseeing the front desk staff, ensuring guest satisfaction with check-in and check-out, and managing reservations and customer service issues.

Responsibilities of Front Desk Supervisor

• Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures.
• Adhere to and executes all job task checklist points.
• Execute the daily functions of next day arrival and departure for guests in a manner that enforces the Brand Standards.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes, VIP reports, daily business reports.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.
• Assist subordinates during peak periods.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required, to include Gift Card redemption
•  To support the Concierge or other operational teams as required.
• Resolve guest complaints or otherwise follow up with manager.
• Drive and champion ALL loyalty program.
• Drive FO Up selling program.
• Be familiar with hotel services and promotions and promote them.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies.
• Adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.

Requirements of Front Desk Supervisor

• ·         Degree or Diploma in Hospitality Management.
• ·         Minimum of 1 year previous proven Supervisory position or equivalent.

Skills and Knowledge Desired

• Fluency in English, secondary language preferred.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Micros-Fidelio Property Management System an asset.
•  Strong guest service orientation and training skills background required.
•  Ability to work independently and prioritize responsibilities
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

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Tagged as: Front Desk Supervisor