Front Desk Manager Saadiyat Rotana Resort & Villas

Saadiyat Rotana Resort & Villas is currently seeking for passionate and dynamic guest focused Front Desk Manager who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a job holder you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner.

Responsibilities of Front Desk Manager

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods.
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners.
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements.
• Check audits and registration cards before sending them to accounts.
• Lead and coach the team towards achieving highest level of exceptional guest service.
• Colleague satisfaction results through the application of all corporate and property standards and policies.

Requirements of Front Desk Manager

• Ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel.
• 3-5 years of previous proven experience.

Skills and Knowledge Desired

• You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively.
• A positive, proactive, flexible and approachable attitude is a must.
• You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

• Understanding Hotel Operations.
• Effective Communication.
• Planning for Business.
• Supervising People.
• Understanding Differences.
• Supervising Operations.
• Teamwork.
• Adaptability.
• Customer Focus.
• Drive for Results.

Front Desk Manager, Jumeirah Beach Hotel UAE

Bartender/Bartendress Saadiyat Rotana Resort & Villas