Front Desk Customer Service Majid Al Futtaim Dubai

Majid Al Futtaim is currently looking for a Front Desk Customer Service who will be responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience. This is an entry level full time role. The salary for this role ranges from 4000 AED to 8000 AED, which may be slightly negotiatable during the interview.

Responsibilities of Front Desk Customer Service

• Maintain up to date knowledge of the AMBU operating assets services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities.
• To ensure a smooth day to day functioning of the Customer Service Info desks.
• Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of supervisor.
• Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
• Handle all customer complaints received in accordance with the established Customer Service policies with the utmost courtesy and professionalism.
• This includes all complaints received – in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service team leader/Supervisor or relevant stakeholders for resolution.
• Have a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers.
• Also coordinate with tenants to escalate all related issues with right stake holders including security, maintenance, and other concerned departments.

What You’ll Do More?

• Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team.
• Responsible for maintaining accurate inventory levels and strictly following all related AMBU Finance procedures.
• Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Customer Service Supervisor/ Team Leader for resolution / replenishment.
• In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc.
• Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and customers.
• Facilitate AMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
• Assist the Customer Service Supervisor/Team Leader in maintaining accurate and up to date in-mall directories, retailer manual and contact details of all Tenants in the assigned Shopping Malls.
• Build a positive and congenial Tenant Relations and others such as government and community groups to enhance the MAFP’s image.
• Ensure compliance with the company’s business unit Code of Conduct, departmental policies and  procedures at all times.
• Be the  of aligning  the company values across the business unit and ensure that relevant team adhered to and exhibit the same all the time.

Eligibility Requirements

The eligibility requirements for role of the Front Desk Customer Service are as under:

• High School Diploma.
• 0-2+ years’ work experience in Customer Service field in a reputed shopping Centre in GCC or abroad.
• For internal MAF Candidates, 1+ years’ work experience in current position.

Front Desk Agent Arabian Park Hotel Rotana Dubai

Corporate Development Senior Manager Majid Al Futtaim Dubai