Front Desk Agent Towers Rotana Dubai
Full time @Rotana Hotel & Resorts posted 1 week ago in Hospitality Shortlist Email JobJob Detail
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Job ID 41340
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Career Level Fresh
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Experience 2 Years
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Gender Male Female
Job Description
Towers Rotana Dubai is currently looking for dynamic, and self motivated Front Office Agent who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Responsibilities of Front Desk Agent
- Provide prompt service to all guest, so as to achieve a high level of customer satisfaction from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests and donot disclose any details of guests.
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Qualifications & Experiences
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills.
- Knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
- Customer driven and an extremely proactive.
- Switched on’ personality with an outgoing, charismatic and approachable character.
- work well under pressure in a fast paced environment.
- Be a great team player, who thrives in working with a multi-cultural team.
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