Rotana Hotels & Resorts
Towers Rotana is currently looking for dynamic, and self motivated Front Desk Agent who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience
Responsibilities of Front Desk Agent
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction.
- Personalized service from arrival till departure.
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions.
- Any allied information to respond to guest queries.
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Requirements of Front Desk Agent
- You should ideally have a degree in hospitality.
- 1-2 years previous experiences in the Front Office Department within a hotel.
Skills and Knowledge Desired
- Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.
Possess following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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