Radisson Hotel Group
An exciting job opportunity has been announced at Radisson Resort Ras Al Khaimah Al Marjan Island for role of a Front Desk Agent. The Role holder will be responsible to welcome guests, guide them on their queries and solve their problems. The hotel published this job on 12 January 2024. If you are willing to go for this role, submit your application now
Responsibilities of Front Desk Agent
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- They diligently fulfill all duties and tasks assigned to their role, ensuring timely and professional completion of all work.
- They actively drive the achievement of departmental plans and objectives by successfully fulfilling hotel initiatives and targets.
- To ensure controlled costs and inventory, and achieve productivity and performance targets, they actively collaborate with their immediate report.
- Builds and maintains effective working relationships whilst promoting the company culture and values.
- They proactively ensure adherence and compliance to all legislation by planning, delivering, and documenting due diligence requirements and best practice activities for internal and external audits, with follow-up conducted as needed.
- Perform any other job duty assigned by the hotel authorities.
Requirements for Front Desk Agent
- High School Diploma.
- 1-2 year experience of working with IT systems on various platforms.
Skills & Knowledge Desired
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication skills
