Front Desk Agent DAMAC Hills 2 Hotel Rotana Dubai

DAMAC Hills 2 Hotel Dubai is currently looking for  dynamic, and self motivated Front Desk Agent who want to move their careers forward. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Front Desk Agent

• Provide prompt, courteous and efficient service to all guest.
• So as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions.
• Any allied information to respond to guest queries.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements of Front Desk Agent

• You should ideally have a degree in hospitality.
• 1-2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

• Excellent written and verbal English communication skills and knowledge in an additional language.
• Strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.
• The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
• You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

• Understanding the Job.
• Taking Responsibility.
• Recognizing Differences.
• Customer Focus.
• Adaptability.
• Teamwork.

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