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Front Desk Agent DAMAC Hills 2 Hotel Rotana Dubai

  • Full time
  • Dubai, United Arab Emirates, Dubai, UAE View on Map
  • @Rotana Hotel & Resorts posted 1 year ago
  • Posted : February 28, 2024 -Accepting applications
  • Salary: د.إ3,000.0 - د.إ6,000.0 / Monthly
  • View(s) 249

Job Detail

  • Job ID 9672
  • Career Level  Fresh
  • Experience  Less Than 1 Year
  • Gender  Male Female 

Job Description

DAMAC Hills 2 Hotel Dubai is currently looking for  dynamic, and self motivated Front Desk Agent who want to move their careers forward. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Front Desk Agent

  • Provide prompt, courteous and efficient service to all guest.
  • So as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions.
  • Any allied information to respond to guest queries.
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements of Front Desk Agent

  • You should ideally have a degree in hospitality.
  • 1-2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language.
  • Strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

  • Understanding the Job.
  • Taking Responsibility.
  • Recognizing Differences.
  • Customer Focus.
  • Adaptability.
  • Teamwork.

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