Front Desk Agent DAMAC Hills 2 Hotel Rotana Dubai

Job Detail

Job ID 9672
Career Level Fresh
Experience Less Than 1 Year
Gender Male Female

Job Description

DAMAC Hills 2 Hotel Dubai is currently looking for dynamic, and self motivated Front Desk Agent who want to move their careers forward. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Front Desk Agent

Provide prompt, courteous and efficient service to all guest.
So as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions.
Any allied information to respond to guest queries.
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements of Front Desk Agent

You should ideally have a degree in hospitality.
1-2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

Excellent written and verbal English communication skills and knowledge in an additional language.
Strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.