Front Desk Agent Arjaan by Rotana Dubai Media City
Full time @Four Seasons posted 11 months ago Shortlist Email JobJob Detail
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Job ID 4807
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Experience Fresh
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Gender Female|Male
Job Description
Arjaan by Rotana Dubai Media City is currently looking for dynamic, and self motivated Front Desk Agent who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.
Responsibilities of Front Desk Agent
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Requirements of Front Desk Agent
- Degree in Hospitality.
- 1-2 years previous experiences in the Front Office Department within a hotel.
Skills and Knowledge Desired
- Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- Personality with an outgoing, charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player.
- Thrives in working with a multi-cultural team and guests alike.
Possess following additional competencies:
- Understanding the Job.
- Taking Responsibility.
- Recognizing Differences.
- Customer Focus.
- Adaptability.
- Teamwork
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