Front Desk Agent Amwaj Rotana Jumeirah Beach Dubai

Rotana Hotel & Resorts

https://www.rotana.com/

Amwaj Rotana Jumeirah Beach in Jumeirah Beach, Jumeirah Beach Residence, Dubai, United Arab Emirates is currently looking for  dynamic, and self motivated Front Desk Agent who will be responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience. This is an entry level, time job. For this role salary ranges  between 3000-6000 AED which may be slightly negotiable during the interview process.

Responsibilities of Front Desk Agent

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
  • Maintain an up to date knowledge of hotel information and local services, including operating hours.
  • Promotions, events, attractions and any allied information to respond to guest queries.
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards.
  • Have full knowledge of the hotel facilities and happenings.

Requirements of Front Desk Agent 

  • You should ideally have a degree in hospitality.
  • 1-2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

  • Understanding the Job.
  • Taking Responsibility.
  • Recognizing Differences.
  • Customer Focus.
  • Adaptability.
  • Teamwork.

Front Desk Agent Swissôtel Al Ghurair Accor Dubai

Plumber Nour Arjaan by Rotana Fujairah

Stewarding Shift Leader Rose Rayhaan by Rotana Dubai

Tagged as:

Related Jobs

Showing 1 - 4 of 720 jobs
Add Alert
Sign in or create an account to continue.
Sign inCreate Account

To apply for this job please visit www.rotanacareers.com.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Overview
Job Location