Job Description
Pullman Dubai Downtown by Accor looking to hire suitably skilled and devoted candidate for role of Front Desk Agent. The role holder is responsible to provide exceptional customer service, handle guest check ins and check outs efficiently, and ensure a pleasant and satisfying stay for guests. The selected candidate will welcome guest, handle logistic, and create memorable experience. The company published this job on 13 January 2024. Candidates interested for this role are invited to submit their applications.
Responsibilities of Front Desk Agent
- Prepare for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
- Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
- Be accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon the departure of the guests.
- Perform any other job duty as assigned by higher authorities.
Role Requirements
The requirements for the job role of Front Desk Agent at Pullman Dubai Downtown are as under:
- High School Diploma.
- 1-2 years previous experience in a similar role is an asset in a 5 star hotel setting.
Skills and Knowledge Desired
- Strong interpersonal and communication skills with a passion for service.
- Service focused personality is essential; experience is an asset.
- Russian, German or French speaker.
- Excellent Problem solving skills.
- Good time management skills.
- Ability to work under pressure.
- Positive attitude
