Front Desk Agent Accor Hotels UAE

Dibba Al Fujairah is presently looking for skilled and motivated candidate for the job role of Front Desk Agent. The job holder is responsible to perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

Responsibilities of Front Desk Agent

• Actively welcome, greet and check guests in.
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’.
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up.
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries.
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in  hotel specific recording process.
• Ensure the correct procedure and policy standards are adhere to.
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies.
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates.
• Ensure work areas are cleaned and maintained at all times.

Requirements of Front Desk Agent

• High School diploma or equivalent.
• 1-2 years of prior experience working as Receptionist or in Front Office in a reputed hotel in UAE and knowledge in Opera or a related system

Skills and Knowledge Desired

• Proficiency in English (verbal and written), a second language an asset.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.

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