Food & Beverage Team Leader Burj Al Arab

Burj Al Arab Jumeirah is presently recruiting suitably qualified and skilled candidate for the role of Food & Beverage Team Leader. The company published this job on December 19, 2023. Candidates interested for this role are invited to submit their applications.

Responsibilities of Food & Beverage Team Leader

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI and MJ procedures for CSI and Compliant Handling are followed.
• Informs Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Actively uses the database of customer details and history to assist in guest recognition.
• Advices the Outlet Manager or Assistant Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”.
• Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.

Requirements of Food & Beverage Team Leader

The requirements of Food & Beverage Team Leader are as under:

• High School Diploma or equivalent or certification/diploma in hospitality.
• At least 1-2 years of experience as a Supervisor, Captain, Head Waiter or a Team Leader in a luxury hotel.
• Prior working experience in handling all day dining or high volume operations.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
• Proficient in English and a second language (preferably Russian or Italian) would be an added advantage.
• Food and alcohol handling certifications.

Concierge Bell Attendant Burj Al Arab Jumeirah

Housekeeping Coordinator Jumeirah Al Qasr

Assistant Outlet Manager Jumeirah Al Naseem UAE