PwC is actively searching for experienced and devoted candidates for the role of a Floorhost/Receptionist in Dubai. The successful candidate will serve as the first point of contact with the firm and the office for visitors and callers. The incumbent will handle all internal and external inquiries and carry out administrative activities of the front office. This is an entry level full time role. For this position salary ranges from 5000 AED to 10000 AED, which may be slightly negotiatable during the interview. Requisition ID for this vacancy is 537740WD.
Responsibilities of A Floorhost/Receptionist
Financial:
- Adhere to the allocated budget for the administrative function of the office.
Customer:
- Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
- Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process:
- Managing floor operations eg. cleaning, FM, meeting rooms, hourly floor checks
- Fills up the CAFM form/App for any facilities/maintenance issues.
- Checks meeting room bookings day before for full day, wrong floor etc – liaise with staff directly or advises Central Floorhost.
- Deals with daily issues if EA cannot handle.
- Check occupancy against bookings on assigned floor/s.
- Sits when not on cover at floor host receptions.
- Maintain visitor logs.
- Manage Parking Validators Logs.
- Coordinate with mailroom for outside delivery/courier services with the help of Office administrators.
- Perform general maintenance of the reception area.
- Coordinate with Security where relevant.
- Act in accordance with regulations.
- Perform other administrative duties as required (eg Issuing PwC access cards).
- Answer queries from visitors and callers, and refers them to the appropriate person.
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.
Learning and Growth:
- Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met.
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needLearning and Growth.
- Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met.
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as neededed.
Requirements For Floorhost/Receptionist
The eligibility requirements for role of a Floorhost/Receptionist are as under:
- High school certificate (equivalent) or Bachelor’s degree.
- Minimum 3 years of experience in customer service related role such as front desk or receptionist role.
- Experience with a professional services firm is an advantage.
Desired Skills
- Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus.
- Strong organizational skills.
- Excellent oral communication and interpersonal skills.
- Must possess a professional telephone manner.
- Demonstrated ability to work under pressure.
- Demonstrated ability to work on own initiative.
- Demonstrated team player.
- Must possess a warm, friendly and professional demeanor.
- Basic PC skills on excel and word.
- Basic keyboard skills (at least 25 wpm).
