Fleet After Sales Manager Al Futtaim Automotive

The Fleet After Sales Manager at Al Futtaim Group will be responsible is to support the Head of Aftersales and Head of B2B Fleet, and with all aftersales fleet matters, and taking ownership of all tasks and responsibilities associated with this, through effective management of workload, laise with Fleet accounts to provide after sales support leading to increased customer satisfaction and retention, monitor the level of Corporate Fleet sales that are retained in the AFEMC network for service and repair and to influence decision-makers on how more units can be directed into the AFEMC service network. To develop new after sales programmes that maximize after sales profitability from fleet customers (CF & SME).

Duties of Fleet After Sales Manager

• Provide regular communication with targeted fleet and leasing companies, including analysis of their SMR assumptions.
• To provide after sales support to Corporate Fleet Teams in pursuit of incremental vehicle sales.
• To ensure optimum reflection of AFEMC SMR, and to form a working relationship that supports future loyalty e.g. newly revised SMR costs, proactive problem management, high customer satisfaction.
• Ensure timely provision, distribution and implementation of SMR data, and to provide feedback on SMR costs for BYD/Polestar vehicles in relation to competitors to ensure correct SMR data availability to fleets and to ensure AFEMC remains the leader in the leasing sector.
• Develop and operate a Corporate Customer Satisfaction Survey in conjunction with Customer Service to monitor the level of after sales service delivered by AFEMC and the retail network across all relevant fleets.
• Liaison with and support for Corporate Fleet and SME Fleet teams to support after sales issues.
• Development of Service Plans for Fleet customers and the sale of those plans to SME and CF customers.

What You’ll Do More?

• Facilitate training for corporate/fleet customers on new energy vehicles, BYD/Polestar product ranges, and advise optimum methods of servicing vehicles to emphasize retention of vehicle resale value, reinforce the value of AFEMC’s workshops and expertise, and enhance brand commitment and understanding of technological requirements.
• Identify any workshop that is failing to deliver satisfactory levels of service to the supported fleets and to provide regular feedback to the relevant areas or individuals and agree corrective actions to ensure optimum support for fleet customers.
• Develop new after sales programs from ideas within the UAE or worldwide that would be of benefit to AFEMC and the supported fleets.
• Discuss service actions / vehicle recall notifications with fleets and leasing companies as required to ensure improved responsiveness to customer.
• In the event of vehicle breakdown/repair, facilitate support.

Requirements for Fleet After Sales Manager

• Bachelors Degree.
• 8 years’ experience in Aftersales in the automotive industry with wide exposure to direct customer facing roles.
• Solid experience of influencing maintenance costs and forecast maintenance costs through a process of building effective business cases.
• Experience with business modeling tools.
• New energy vehicles, PHEV and Electric Vehicles experience.

Skills Desired

• Fleet industry knowledge.
• New energy vehicles, PHEV and Electric Vehicles experience.
• Proficient in Microsoft Office.
• Valid UAE driver’s license.
• Relationship and account management.

Fleet Business Development Executive Saeed & Mohammed Al Naboodah Group

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Tagged as: Sales Manager