Field Tech Mubadala Health UAE

Mubadala Health presently has an opening for qualified and competent candidates candidates for the role of a Field Tech. The successful candidate will work at Danat Al Amarat (subsidiary of Mubadala Health) located in Abu Dhabi. The Field Tech will participate in the management and maintaining of voice, desktop & data network system administration services to users and IT department in the areas of voice, desktop and data telecommunications systems as assigned. This job position is open for UAE Nationals only. The job ID for this vacancy is 2023-2122.

Responsibilities of A Field Tech

• On-Site Support: Traveling to M42 asset locations to provide hands-on assistance and technical support to caregivers/contractors.
• Technical Troubleshooting: Diagnosing and resolving technical issues with the end-user devices and their peripherals such as printers, card readers, IPTV, telephones, kiosks, etc., basic clinical/business applications support and biomed devices.
• Installation and Setup: Installing, configuring, and setting up hardware and software as required.
• Maintenance: Performing routine maintenance, repairs, and updates to ensure optimal performance of end-user devices.
• Customer Interaction: Communicating effectively with customers to understand their needs, provide solutions, and offer guidance.
•  Documentation: Maintaining accurate records of service calls, repairs, and support provided. And also maintain the UpToDate inventory and store room management.
• User Training: Providing basic training to end-users on using IT equipment and basic application effectively.
• Quality Assurance: Ensuring the quality of service and adherence to company standards. Manage working with and delivering on strict SLA’s.
•  Reporting: Providing regular reports on field activities, issues encountered, and solutions implemented.
•  Project Support: Adhoc support for the project teams and department movements.
• Network Support: Assisting with network-related problems, including connectivity issues, Wi-Fi setup, and basic network configurations.
• Security Compliance: Ensuring that all IT equipment and systems comply with the IT Security policies and guidelines.
• Collaboration: Collaborating with the L2 and L3 tam to escalate and resolve complex technical issues in coordination with managed services team and other vendors for IT Operations services.

Job Requirements for Role of Field Tech

Qualification

• Bachelor’s degree or diploma with relevant major in IT.
• ITIL, CCSA, CCNP, MCSE, A+Certification.

Experience

• Essential: At least 3 years direct experience with user support in a multi system environment.
• DR, clustering and high availability tools experience.
• Preferred: Experienced with a multi-hospital healthcare organization, multi-vendor, outsourced environment.
• Vendor/contract management experience.

Knowledge & Skills Desired

• Ability to meet deadlines, prioritize work and handle simultaneous projects at one time.
• Strong analytical and problem-solving skills.
• General knowledge of IT infrastructure and Technology solutions.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Able to work independently yet collaborate cross-functionally in a team environment.

Scheduler Operation Theatre Mubadala Health UAE