Field Service Coordinator, National Oilwell Varco (NOV) Dubai

National Oilwell Varco (NOV) presently has a job opening for eligible candidate for role of a Field Service Coordinator in Dubai. The selected candidate will be responsible to carry out necessary coordination for NOV’s technical services personnel in order to ensure smooth execution of operations. This job has been posted by company’s career page on 9 November 2023 & is now open for all interested applicants.

Job Purpose of A Field Service Coordinator

• Manages the schedules and day to day operations of all the technical service personnel.
• Manage a team of diverse personnel in a professional manner.a
• Able to make quick and sound decisions.
• Responsible for working in tandem with customers to provide long term and short term support within the department.

Job Duties of A Field Service Coordinator

• Coordinates with all departments including, logistics, inside sales, service and operations to meet operational demands.
• Coordination with the customer to make sure customer satisfaction is met.
• Plans, schedules and tracks service technicians for day to day operations, plus utilization of both field and in shop labour.
• Create and follow up with all quotations and service orders to align with calibration schedules.
• Tracks and organizes all aspects for the service technicians e.g. training, visas, outstation, leave etc.
• Works under the Service Manager to develop knowledge of NOV inter-office processes.
• Serves as the initial point of contact for the customer and relays to correct personnel required.
• Assists with logistics of parts, calibration tools and travel for technical service personnel.
• Schedules and coordinates Technical Service Personnel by providing long and short range forecasting to ensure best match of individual capabilities.
• Reviews each Field Service Report to ensure all documents are included, filled out completely/accurately & filed properly for future reference.
• Enters relevant data for records.
• Maintain relationships and work closely with internal and external personnel.
• Action all other support requested from the Service Manager.
• Comply with all NOV company and HSE policies and procedures.

Qualification & Experience

Essential

• Minimum High School diploma or equivalent required.
• 2-3 years of coordination experience at a high level.
• Customer service experience.
• Proficiency with Microsoft office.

Desirable

• Technical degree/diploma.
• JDE exposure/experience.
• Customer service diploma.

Skills & Knowledge Desired

• Strong planning capabilities, organizational skills.
• Leadership ability and customer service skills.
• Ability to work in a team oriented environment

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