Hyatt Hotels Corporation
Hyatt Centric Jumeirah Dubai (subsidiary hotel of Hyatt Hotels Corporation) is presently hiring for the role of Female Guest Service Officer. This front office vacancy has just been announced by the hotel. Eligible candidates are invited to submit their applications.
Responsibilities of Female Guest Service Officer
- Answer hotel telephones courteously and efficiently following Hyatt Centric standards.
- Meets and greets all guests and assists with registrations.
- Ensures the strict control of room keys.
- Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
- Go above and beyond to provide assistance, i.e. assist with luggage, directions, wake up calls, future reservations, market etc.
- Ensures that all company minimum brand standards have been implemented and that optional brand standards have been implemented where appropriate.
- Provide information to guest and visitor inquiries, coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Prepares welcome cards and keys for arrival FIT guests.
- Ensures accurate knowledge of hotels and the tourism in the city / country.
- Reports “Lost and Found” items.
- Works closely with other hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Supports and embraces the spirit of “We work through Teams”.
- Verifies arrival and departure details and arranges luggage handling & transportation and other services.
Requirements for Role of Female Guest Service Officer
- Has a Diploma in Hospitality management or other relevant fields.
- 1 years of experience as Front office agent.
Skills & Knowledge Desired
- Understanding of hotel operation.
- Has English communication in both written and spoken.
- Ability to provide top notch customer service in a fast paced environment.
- Excellent customer service and good communication skills.
- Positive attitude and interpersonal skills.
Procedure to Apply
If you wish to grow with us, please apply now and become part of the Hyatt Hotels Corporation. To apply for job of Guest Service Officer, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck !
