F&B Supervisor InterContinental Hotels & Resorts

The Palm Hotel, Vignette Collection by InterContinental Hotels & Resorts is looing to hire a suitable candidate for the job role of F&B Supervisor. The selected candidate will be responsible for overseeing food and beverage service operations, managing staff, ensuring guest satisfaction, and maintaining quality and efficiency in hotel dining venues.

Responsibilities of F&B Supervisor

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guests with table reservation .
• Assists guests while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standard.
• Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette .
• Able to answer any questions regarding menu and assist with menu selections..
• Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Set tables according to type of event and service standards.
• Records transaction / orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverages.
• Is responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and process payment.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP’s are consistently implemented.
• Works with fellow staff and manager to ensure that the restaurant achieves its full potential.

What You’ll Do More?

• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues.
• Helps minimize waste, breakages and mishandling of supplies and equipment.
• Makes sure that Afternoon Tea service is always up to standard and that guests receive an excellent service.
• Delicacy items must be always up to the standard, fresh and in good quality.
• Makes sure that all equipment’s are working and in good condition.
• Checks all colleagues uniforms and grooming before their shift starts.

Requirements of F&B Supervisor

• Diploma or degree in the hospitality management.
• 1-2 years of experience in a similar role.

Skills and Knowledge Desired

• Excellent reading, writing and oral proficiency in English.
• Experienced in all aspects of restaurants service.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with strong interpersonal skills and attention to detail.
• Ability to motivate employees to work as a team effectively and productively.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate and prioritize multiple tasks.
• Should have pleasing personality.
• Excellent guest service skill.
• Good knowledge of food and beverage service.

Food & Beverage Attendant InterContinental Dubai Marina